I went to a particular shopping mall in the South-Eastern Nigeria, which houses among other commerce conglomerates a Bet9ja branded office. I saw a large crowd celebrating a lucky chap who won millions of the Nigeria Naira in the sports betting game. The first question I asked was if the winner was present in person, if his personal details and identity was made public. Innocently, the people I asked said they knew him.
Bet9ja is a leading brand name in the global sports betting game. It has seen many lucky winners of different amounts ranging from thousands to millions of naira. As expected, the institution is highly efficient and unquestionably credible.
Considering the security situation in the country with much emphasis on kidnapping and armed robbery, much more needs to be done to ensure the security of Bet9ja winners. The personal identity and information of Bet9ja winners must be protected at all cost to forestall any occurrence of kidnapping or armed as a result of undue exposure to the unsafe public.
Most Bet9ja offices must restrategise on how they announce and celebrate winners. The customer service personnel must be trained to best handle excitements arising from occasions of a winning bet. This way, the personally identifiable information of a Bet9ja winner remains classified. This keeps any winner safe and secured.
Bet9ja has been doing a great job in the lives of Nigeria. However, it needs to strictly train and periodically monitor the staff members working in their numerous branches and agents' offices. While ensuring the personal security and safety of its large customer base, it will also instill professionalism and greater efficiency for the Bet9ja brand.
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